Our Guide:

Common Questions About Offering Bills Inclusive

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What’s Included in Bills Inclusive by One Utility Bill?

Fully Managed

We organise, monitor and simplify utilities into one monthly payment.

Our bills management service includes payment collection and processing, documentation processing, customer support and monthly statements.

With us, you’ll never see a bill or speak to a utility provider again.

Flexible Payment Methods

We know all property businesses are different, so we offer 3 different payment methods.

– Monthly Direct Debits per property, collected from the business.
– Monthly invoices for a whole portfolio.
– Payments collected directly from individual tenants via Direct Debit.

You choose which methods are the best for your business.



Competitive Pricing

We’re not partnered with just one energy provider, which means we’ll put all of your properties on suitable and competitive tariffs.

As we don’t receive ongoing kickbacks from energy providers, we’ll work hard to ensure your tenants stay within their allowances.

We charge a clear fee for our services with no other hidden charges.

Dedicated Customer Service

With us, you’ll have your own account manager with a direct dial who will get to know your business.

We also have a customer support team for your tenants who are here to take the strain of utilities away. They’re here to help 9am – 5pm.

Online Dashboard

As standard, you’ll have a login to our online dashboard where you can add properties, get quotes and check the status of your properties.

Once a property is live with us, you’ll see all bills and documentation we’ve received, be able to add meter readings and check usages, see each property’s current balance and all account information.


Generous Allowances

We offer large allowances on our Bills Inclusive properties, and an allowance promise.

This means that if energy consumed in a property is less than our Allowance across a tenancy, we’ll refund the difference. If a property consumes more than our Allowance, we’ll pay the difference. We’re putting our money where our mouth is.

Landlord Allowance Promise 


If your portfolio uses more than our allowance, we will pay the difference. If the portfolio uses less that our allowance, we’ll refund the difference.

What’s the catch? None, we’re that confident in our allowances so we’re putting our money where our mouth is.

What Our Bills Inclusive Customers Are Saying

Don't just take it from us, let our customers do the talking!

"Thanks to OUB I deliver a better service to my tenants without getting bogged down in the jargon of energy bills. Waiting on hold to energy providers takes hours, but if I want to speak with someone at OUB I know I can contact them quickly by phone or chat directly online." Daniel Tyson

Erasmus Living

We have been using One Utility Bill since last year and can only say hugely positive things about them! 

The system is so simple to use, the staff are all fantastic, helpful and readily available whenever you need them. The whole process has made our lives much easier when it comes to bills packages!

Lettings Manager

Let-Leeds Letting Agency

"As a fairly new customer of One Utility Bill I have found them to be very good to deal with. Evidence of this would be the fact that I now have several properties with them and confident to do more. From a customer point of view, good communication is vital - I do believe I get this from One Utility Bill. I would not hesitate to recommend their services to another landlord or lettings agency." John Astill

Astill Residential

Having considered offering bills inclusive packages for some time, and deciding to do it through One Utility Bill, the transition has been seamless. We're been really impressed with both the products and the service. They have a helpful and very dedicated team who are easy to get hold of if we ever encounter any difficulties.

Ben Jacobs

Stonehouse Properties

Get in touch

If we didn’t answer all of your questions, feel free to drop us a line anytime or request a callback.

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Want to Refer Your Tenants?

We will help your tenants get their utilities setup, whether they choose us or not! You’ll also get paid for every single move in

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