If you smell gas or think there is a gas leak, please call the free Gas Emergency Services emergency line immediately.
0800 111 999
In the event of an electrical emergency or a power outage, you will need to contact your local electricity network operator.
This is a free service, available from most landlines and mobile phones in England, Scotland, and Wales.
What do I do if I smell Gas or there is a Gas leak?
If you smell gas or think there is a gas leak, please call the free Gas Emergency Services emergency line immediately and:
- Open all windows and doors and keep them open until the leak is repaired
- Do not smoke or use open flames, or matches
- Turn off your gas meter
- Immediately call the Fire Service if a fire breaks out
What do I do if I there is a power cut?
If there is a power cut you should check your fuse box first:
- If the switch is in the ‘off’ position, try switching it back on. If it won’t stay on, you have may have an appliance, the fuse box itself or wiring
- Try switching off appliances that are using an electricity supply one by one until you identify the cause of the problem. If you still don’t have power, you may need to call your landlord or property manager
- If the trip switch is in the ‘on’ position, try turning it off and back on again. This safety feature may have been triggered without the switch physically moving and this may reset it.
- If the electricity supply still is not at this point, push the ‘test’ button. If the switch trips, you’ve most likely have a problem with your wiring or an appliance. This is because the ‘push to test’ button can only trip the switch if your local network operator’s supply is healthy. The trip will now be in the ‘off’ position.
- If the trip switch is on and the ‘push to test’ button does not trip the switch, then there is no electricity coming into the property. Now you should contact your local electrical network supplier by calling 105
If your local network distributor has confirmed that there aren’t any supply issues in your area, you should next check your meter for any error messages. If any error messages are present, contact us with the code and we can advise how to proceed.