FULL TIME

Customer Support Assistant

Customer Support Team

£16 – £17k per annum DOE

Customer Support is the core of One Utility Bill. You will have a friendly and professional manner and leave a positive impact on all our customers and also within the Customer Support Team.

Responsibilities

  • Answering inbound calls
  • Dealing with inbound and outbound emails to existing customers
  • Informing tenants of installation appointment dates, payment collections, and other general package related questions
  • Helping our customers via Live Chat
  • Query handling

Experience

  • A background within Customer Services is desirable but not essential
  • Excellent communication skills
  • Strong verbal and written communication skills are essential
  • Experience working with a CRM system
  • Time management and multitasking abilities