Customer Retention Advisor

Sales Team

£16,000 to £18,000 

One Utility Bill is an innovative and forward-thinking utility management company based in Newcastle. We make setting up and paying for bills (gas, electricity, broadband etc.) much easier for our customers.
We are looking for a Retention Advisor to join our growing Sales team and are offering a starting salary of up to £18,000 + uncapped commission (OTE £23,500). Working hours Monday – Friday 9am – 5pm.

Key Responsibilities

  • Inbound and Outbound calls to and from existing customers with contracts due for renewal
  • Achieving KPI’s and sales targets set by management to retain customers
  • Upselling utility packages to include Broadband and TV services
  • Objection handling
  • Creating/ sending quotes and assisting at all stages of the sales process
  • Taking payment details


  • Should be proficient in the use of CRM systems and Microsoft Office
  • Have fantastic organisation and ability to manage their time and prioritise workload with a positive attitude
  • Excellent verbal and written communication skills
  • Must be self-motivated and pro-active in their nature
  • Attention to detail
  • Confident phone manner
  • Experience within the energy or media sector would be preferred but is not essential as full training will be provided.

Essential Experience

  • B2C proven track record of sales achievement
Please send a cover letter and CV by 05/05/2019. Any applications without a cover letter will not be considered