Who is One Utility Bill & how it all works

New to One Utility Bill? This page explains who we are, how we work with you, and how submitting move-ins through Notify helps your tenants.

Let's break down the full process — from move-in to setup — so you can understand exactly how we simplify utilities for tenants and support your agency with hassle free utility management solutions. 

Jump to👇:

• Who is One Utility Bill 
  • Why it matters for your tenants 
  • Why it works for you as an agent
    
    
• How submitting move-ins on Notify help you and your tenants
  
  
  • How Notify works with One Utility Bill 
  • Need help submitting those move-ins?
    
    

Who is One Utility Bill?

One Utility Bill bundles all of your household bills into one easy monthly payment, including water, energy, council and broadband — and makes life easier for agents too.

The One Utility Bill team handle setup with all suppliers, and deal with these suppliers throughout the tenant’s contract. Tenants choose what they want, and One Utility Bill will handles the rest — from supplier setup to payment collection and ongoing support.

 Why it matters to your tenants 

•  All bills in one place — energy, water, broadband, TV licence and more
• One fixed monthly payment - No tracking multiple direct debits. 
• Bill splitting options - Bill payers pay their own share of the bills
• Nothing to pay until the tenancy start
• Flexible packages — tenants can build a bundle that works for them (e.g. unlimited energy, capped energy, broadband options)
• No stress — no direct contact with utility companies, no hold music, no hassle
• Great support — tenants can reach OUB 6 days a week via phone, email or chat
  
  

Why it works for you as an agent 

✅ Reduces tenant utilities queries to you and less confusion during move-in

✅ Saves time spent on bill-related admin

✅ Helps tenants settle in faster (and happier)

✅ Our team handles everything — setup, reminders, and support

How does submitting move-ins on Notify help you and your tenants

Here is our process from start to finish, helping you understand how to get the best out of your Notify service.  

🔔  When you submit a property to your Notify portal, all energy water and council suppliers are informed 

💸  Once this has been done you (as the letting agent) will receive your comission (ready to withdraw whenever you like)

☎️  Your tenants will get a  welcome call from us before their move-in date 

⚡ We inform your tenants who their current suppliers are, and advice them on their options for managing utilities 

Need help submitting those move-ins?

Check out our success hub where we have your questions, answered.

💡Top tip: Pop in a calendar reminder for submitting your move-ins to Notify and never miss an opportunity to boost your revenue and tenant satisfaction: 

How we make the perfect bills package 

One Utility Bill offers customers an easier way to deal with bills in their new home.

1. Creating a Bills package 

A One Utility Bill package puts all utility bills in one easy monthly payment. Tenants can build a bespoke package with the option of:

• Capped/Unlimited energy* (all packages need to include energy)
• Unlimited water 
• TV License 
• TV packadge 
• Broadband 

* Tenants can use as much energy as they need, creating peace of mind with no bill changes based on usage 

2. Easy payment 

As well as one easy direct debit or card payment each month, tenants have the option to split the bills with other bill payers.

• They only pay their share of the bulls
• The cost of their bills package is split equally between all bill payers on the account 
• They can pay with a monthly Direct Debit or card payment. 

3. No bill stress 

The One Utility Bill team handle setup. with all suppliers and deal with suppliers throughout the tenant contact.

Thats it! Tenants have easy bills for the length of their contract!