Operations and Admin Assistant

Full time, temporary


Hours: 35 hours per week, Monday – Friday 9am – 5pm. Summer hours may vary. You will be required to work some Saturdays for which you’ll be given a day off during the week to compensate.

Start date: As soon as possible

Salary: £9 per hour

Hiring Manager: Sara Weir, Head of Customer Operations



As Operations & Admin Assistant your main responsibility will be to provide day to day administrative support to our busy Customer Operations team to ensure the smooth running of the department. 

Your day will be varied and busy. Your tasks will include liaising with partner providers to develop strong relationships with each, dealing with daily administrative tasks, liaising with utility suppliers and providers, and ensuring our customer’s orders are processed efficiently and correctly. You will also deal with invoice management and sending meter readings to the correct providers.



Some key skills and experience we think you’ll need to thrive in this role are:

  • Flexibility, resilience and a positive attitude;
  • A customer focused approach;
  • Experience in taking ownership of problems;
  • Building rapport with customers;
  • An ambition to progress within a fast growing startup;
  • Excellent communication and people skills.


Why apply for this role?

Our Operations teams are central to One Utility Bill. Joining the company via this team means you’ll gain a thorough understanding of the intricacies of what we do, giving you a great opportunity to contribute to our overall success. 



What do we do?

We make setting up and paying for bills really easy for both tenants and property managers. The way the utility industry works can often be old fashioned and unmanageable. We make it painless through technology-driven automation and beautifully simple processes.

Our team

We’re an exciting startup with a great working atmosphere. We are a highly driven and friendly team and are working incredibly hard to create big changes in the utilities industry. You can learn more about our team here.

Why join us?

This is a key time to join One Utility Bill as your individual contribution will have a direct impact on the direction and success of the company. Your voice will be heard and input encouraged.

Our workplace

Our office is in the Ouseburn in Newcastle – around 10 minutes walk from Newcastle City Centre, the Quayside or Heaton. Our office has bike racks and showers and we have regular staff socials.


Covid-19 update (May 2020)

One Utility Bill is currently operating as a remote working company. New starters may be asked to attend in-person training (following social distancing guidelines) and will then be required to work from home until at least 30th June 2020.

Whilst we are able to proceed with our planned hires, the uncertainties caused by Covid-19 means we can only offer temporary contracts for most roles at this time.

Many of our current team began with us via temporary contracts and have gone on to receive permanent roles, even promotions with us.

If it is your preference and depending on the role, we will move people to permanent contracts as soon as we can in the future but we want to be honest with you that we cannot guarantee that at this point.


To apply for the role, please email your CV and Covering Letter to [email protected] outlining your relevant experience and why you think you’re the best person for the role.