If you don't have a smart meter, you need to send monthly meter readings to your energy supplier so they have an up-to-date record of how much energy you're using. This is true even if you have an Unlimited Energy deal.
The price of your energy will depend on your energy tariff. And the price could change depending on whether you have a fixed energy tariff or not. If you don't your variable tariff will change when Ofgem announce the energy price cap.
If you have a smart meter, you’ll only need to send your opening and closing readings. Reading a meter can be tricky, especially with the many different types of meters out there. That’s why we’ve created this handy guide on how to read your meter!
For more info on sorting your bills, check our our utility bills guide or learn more about Unlimited Energy and why Unlimited Energy could be the solution to fixing your energy bills.
Reading the meter depends on the type of meter present in your property (digital or dial) and whether it is electricity or gas.
If you have a digital electric meter, the digits you need to get an accurate meter reading will be displayed on a screen like so:
Read the numbers on your meter left to right
Only make note of the numbers in black and any numbers that come before a decimal point or space
Some older electric meters have dials instead of digits. The dials look like little clocks.
Write down the numbers the pointer has just passed, from left to right
If the pointer lies exactly on any number, underline it (in the above example, you would underline the 4)
Look at your five numbers. For any that are underlined, look at the number following it – if it’s between 9 and 0, reduce your underlined number by one. The above example would therefore be 1 3 9 7 0
With your prepayment electric meter, you may need to go through multiple screens to find your meter reading. There should be a letter for each screen on the left hand side of your display. If your meter doesn’t display letter codes, take a look at the title on your screen and it will tell what you’re looking at.
Press the blue button on your meter to activate the screen
Press the blue button again to move through the letters on the screen
If you have a single read meter for electricity, your reading is on screen H
If you have dual rates for your electricity depending on the time of day, your readings are on screens H and J
Remember, when making a note of your meter reading, only take notice of the numbers in black and ignore any numbers in red!
A two rate meter, or Economy 7 meter, will give you two different meter readings, you’ll get a meter reading for your day usage and night usage. Two rate meters are normally found in electricity only properties.
Press the display test button on your meter
Read the low/night rate
Press the the display button tests button until the normal/day reading appears
Make note of both sets of numbers from left to right with and any zeros at the beginning
There are two types of smart electricity meters, keypads or with A and B buttons.
Press the 9 on the keypad
Your smart meter screen will show IMP KWH, followed by 8 numbers and “kWh” – for example, 0001234.5.
You’ll only need to make note of the first 7 numbers (including on zeros at the start), remember to leave any numbers after the decimal point.
For smart meters with A and B numbers follow these steps:
Press the A button until the screen shows “Total Act Import”
This will show your meter reading and it should be followed by kWh
There are two types of digital gas meters, so first you’ll need to determine whether you have a metric or imperial gas meter.
Read the first four numbers left to right
Make sure to include any zeros at the beginning, but don’t include any numbers in red, or after the red numbers
If your meter has reached 9,999 it will start recording from zero again
Read the first four numbers left to right
Make sure to include any zeros at the beginning, but don’t include any numbers after a decimal point or space
If your meter has reached 9,999 it will start recording from zero again
Dial gas meters are displayed in the form of 4 or more dials.
Read all the dials from left to right, ignore any dials in red and the large dial
If the pointer is between two numbers, read the lowest of the 2 numbers (so if the pointer is between 6 and 7, the number you read is 6). However, if your pointer is between 0 and 9, always make a note of 9
If the pointer is directly on a number, for example 5, look at the next dial to the right.
If the dial to the right shows 9, then take one away from the number on the dial you’re currently reading. For example, if the dial you’re reading shows 3, but the dial to the right of it reads 9, then the number you’d write down is 2
To get your reading on a prepayment gas meter, follow these simple steps:
Press the red button 'A' to turn the screen on
Once the screen has loaded, press the red button 'A' twice
You should see a screen that says 'Meter Index' - this is your meter reading
When making a note of your meter reading, make sure to only take notice of the numbers in black and ignore any numbers in red!
If your screen is off, press the red button to wake it up
Press the button until you find “Credit On” on your screen
The press again until it shows “Meter Index”
The numbers that appear will be your meter reading