Security and Cookies

Cookies Notice

What are cookies?

A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s computer. It is generated by a web page server (which is basically the computer that operates the website) and can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user’s identification card, which tells a website when the user has returned. Cookies can’t harm your computer and we don’t store any personally identifiable information about you on any of our cookies. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.


Why do we use cookies?

The use of cookies on our Websites enable us to keep you signed in to your account throughout your visit and to tailor the information displayed on the site to your preferences.

We also use third-party cookies to help deliver relevant advertising both on and on other websites, to integrate content with social networks, such as Facebook, and to better understand how the features and functions of the site are used in order that we can improve our service.

If you would like more information about the cookies we use, as well as details on how to opt-out, please see below.

Cookies on third-party sites

When you use our Site, sometimes you’ll be redirected to an external site to view a link. These external sites may use cookies, which will not be included in the lists above.


How can I manage my Cookies on

If you wish to stop accepting cookies, you can do so through the Privacy Settings option in your browser.

Please be aware that by not accepting cookies you will not be able to use our site or apps, including:

  • Tenant Dashboard
  • Signing into your account
  • Creating a quote
  • Support Page
  • Notify
  • Bills Inclusive web portal  

To delete all cookies stored by for your browser or for more information, please contact us at


We’re committed to protecting our customers.

If you’re a security expert or researcher and you believe you’ve discovered a security-related issue with One Utility Bill’s online systems, we appreciate your help in disclosing the issue to us responsibly.

We ask the security research community to give us an opportunity to correct a vulnerability before publicly disclosing it. Please submit a bug to us at with a detailed description of the issue and the steps you believe may be required to reproduce what you have observed. Please make a good faith effort to protect our users’ privacy and data. We are committed to addressing security issues responsibly and in a timely manner.

Our Responsible Disclosure Process is dedicated to perceived online security issues that may affect many people on One Utility Bill.