Privacy Policy for One Utility Bill Ltd and Fused applications and services
Introduction
In this notice, One Utility Bill Ltd. (referred to as "we," "our," or "us"), is a company registered in England under number 9534085, with a registered address at 5 Media Exchange, Newcastle upon Tyne, NE1 2QB. We are dedicated to safeguarding the privacy and security of your personal information and managing it in accordance with our legal responsibilities under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA), and Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy notice outlines our practices for collecting, using, sharing, and protecting your personal information (any information that can directly or indirectly identify you as an individual) when you use our products and services ("Services"), interact with us, including data collected from all websites and web applications ("Sites") under all the One Utility Bill Ltd. brands (One Utility Bill, Fused, and Notify), via https://oneutilitybill.co, https://fusedbills.co.uk, and https://getnotify.co.uk.
We are committed to being transparent about the data we collect and how we use and protect it. This Privacy Notice was last updated on 09 April 2025. Please contact us using the details below should you require any clarification regarding how we may have processed your data prior to this date.
Data Protection Principles
We are the data controller and responsible for your personal data. By engaging with our Services and our Sites, you consent to the collection and use of information in accordance with this notice, which can be amended or updated at any time.
We adhere to the following data protection principles:
- Lawfulness, Fairness, and Transparency: We process data lawfully, fairly, and transparently.
- Purpose Limitation: Data is collected for specified, explicit, and legitimate purposes.
- Data Minimisation: We collect only the personal data necessary for those purposes.
- Accuracy: We keep data accurate and up to date.
- Storage Limitation: Data is retained only as long as necessary.
- Integrity and Confidentiality (Security): Data is processed securely.
What personal information do we collect?
- Personal Identity Information: Name, address, date of birth;
- Personal Contact Information: Phone number(s), email address, home address, emergency contact;
- Financial Data: Bank details, payment information, employment status;
- New Property Information: Address information and moving dates;
- Special Category Data: Health and dependents details information where required when receiving our Services;
- Browser data: Internet Protocol (IP) address, sign in credentials, web browsers, operating system details, and browser history;
- Call recording: Conversation recording, phone numbers;
- Profile data: Username, password, account history;
- Marketing and Communications: Marketing communication consent status, communications preferences.
How We Collect Personal Data?
- Directly from you: online forms, account creation, competitions and surveys, phone calls, web chat conversations, feedback processes, emails and other correspondence.
- From third parties: estate agents and other advisers we work with, partner websites, and product providers.
- From automated systems: Internal IT systems and call recordings.
What Purposes and Legal Bases for Processing Do We Use?
- Contractual Necessity: To carry out activities described in the contract for the products and services that we will be providing you, or have already provided.
- Legal Obligations:. Where necessary, we may use your personal data to comply with legal obligations. We will identify the relevant legal obligation when using this legal basis.
- Legitimate Interests: We may use your personal data where it is necessary to operate our Sites, provide information about our products and services, conduct our business, and pursue our legitimate interests, such as fraud prevention and to give you the best and most secure customer experience. We will always use your data in a way that is proportionate.
- Consent: Your personal data will only be used for a specific purpose if you give us your active and explicit consent. You can withdraw this consent at any time. Even if you choose not to receive marketing communications, you will still receive important service-related messages.
- Vital Interests: Only in the instance of communicating with you or a product provider in an emergency
How Do We Treat Special Category Data?
We process special category data (health, etc.) only when:
- We have your explicit consent.
- It is necessary for legal obligations (e.g., reasonable adjustments for disabilities, health and safety).
- It is in your vital interests (e.g. in the event of a health and safety incident)
How We Use Your Information
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Who Do We Share Data With?
We share your data securely with:
- Product providers and service suppliers who provide package services such as energy and broadband suppliers
- Sub processors who provide additional elements of our IT services such as website hosting
- Third-party service providers such as marketing agencies and payment processors
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Who |
Why |
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Product Providers and Suppliers (for the services you choose) |
In order to ensure you receive the services you have requested To ensure that any adjustments that are needed for you to access the services are provided |
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Other utility providers |
In order to ensure that all the bills for services are packaged |
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IT Services |
Cloud hosted services, handling all personal data, contact information and communication documents. |
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3rd Party Databases |
In order to collect publicly available data to enhance the services that we provide to you |
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Fraud System |
To protect us and your data against fraudulent or criminal activity |
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Local authorities |
In order to maintain records for payments (or not) of council tax |
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Telephony providers |
Call centre software, processing contact details and call recordings. |
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Professional advisers |
Assist us better manage our business and our customer service by ensuring we comply with legal and regulatory obligations |
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Payment providers |
To facilitate payments from you in a secure manner |
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Debt Collection Agency |
In order to collect money that is owed to us |
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3rd Party Introducers |
Updating approved partners and advisers who refer you to us for our services |
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Digital Marketing providers |
To support us with our marketing communications and campaigns |
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Our Other Brands |
Data from your estate agent is passed to us using the Notify app We may like to offer you new services from our Fused or OUB brands |
How Do We Ensure That Your Data And Information Is Safe?
One Utility Bill takes the security of your Information very seriously and therefore implements appropriate technical and organisational measures to protect your data from unauthorised access, loss, or destruction. We ensure third-party providers have adequate data protection measures in place through data processing agreements and appropriate risk assessments.
We employ security measures which aim to protect the information provided by you from access by unauthorised persons and against unlawful processing, accidental loss, destruction or damage.
We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password-protected or encrypted and only using secure methods of postage when original documentation is sent to us.
3rd party service providers who process your personal data on our behalf may be located in the UK or elsewhere in the world where different privacy laws may apply, which may not offer the same level of protection as UK law. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country and that the service provider acts at all times in compliance with applicable privacy laws
How Long Do We Keep Your Data And Information For?
Your personal information will be retained by us only for the time necessary to fulfil the obligations for which it was collected, including to comply with legal, regulatory, accounting, or administrative obligations.
Under certain conditions, we may anonymise your personal data (making it impossible to link back to you) for purposes like research or statistical analysis, such as examining email open rates, or for enhancing our website and creating new products without further notifying you.
When deciding how long to keep your personal information, we take into account its volume, type, and sensitivity, the potential risk of harm from its unauthorised use or exposure, our purposes for processing your information, all relevant legal requirements, and whether those objectives can be achieved by other means.
What Marketing Activity Do We Undertake?
We will only contact you in relation to new products and/or services if you have agreed to receive information from by either requesting an illustration or quote for the costs of our services, or are already a customer of one of our brands.
We will use a variety of methods of contact, but you can tell us if you wish to change the way we do this.
How Do We Use Cookies?
Our Sites use cookies (including cookies to obtain an overall view of visitor habits and visitor volumes to Our Sites). To view more information on what cookies we use and how we use them please review our separate Cookies Policy.
Your Rights
You can contact us to exercise any of the following rights using this form:
- Access: Request a copy of your data by making a subject access request.
- Rectification: Correct inaccurate data to ensure it is accurate and up to date.
- Erasure: Delete your data (in certain circumstances).
- Restriction: Object to or limit data processing where it is no longer necessary for the original purpose of processing.
- Portability: Receive your data in a readable format in order to transfer it to a new data controller.
- Withdraw Consent: Withdraw consent at any time, but we only collect the personal data that is necessary for the purposes outlined in this notice.
- Complaint: Lodge a complaint with the Data Protection Officer (DPO) or the Information Commissioner's Office (ICO).
What Is Our Policy On Children’s Data?
Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16 years of age. If we become aware that a child under 16 has provided us with personal information that is not related to our Services, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us via data@oneutilitybill.co our Customer Support team.
Contact Information
For questions about this notice, contact us via email data@oneutlitybill.co or by phone 0191 622 0102
If you prefer, you can contact the Information Commissioner's Office (ICO) via ico.org.uk or 0303 123 1113