Get in touch with us

Contact us:

Phone: 0191 622 0102 or 0800 170 1166 (please note your calls may be recorded)


Business Hours: Mon to Fri 9am – 5pm (Tuesdays 9:30am – 5pm), Sat 9am – 4pm (closed public holidays)

Average response time

  • to livechat last month was 5 minutes
  • to emails last month was 2 hours, 20 minutes

Have you read our FAQ’s?

Our customers most frequently asked questions have been answered over on our support page. For anything else please just get in touch.

Have an emergency?

If you are having an emergency such as you smell gas or you are experiencing a power cut, please contact the appropriate emergency numbers here