Managing utilities can easily eat into letting agents' time, whether it's managing tenant questions around rising costs or the time-consuming admin. Frequent changes in the energy industry only add to the confusion.
Here's a rundown of some key utility challenges for letting agents, and some potential solutions.
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- Rising energy costs effecting void period bills
- Losing time on manual utility registration
- Final bills and meter reading disputes
- Meeting tenant expectations around broadband access
- The nightmare of organising multiple suppliers and account
💪 Challenge: Energy prices can change every three months on standard variable tariffs. If void periods aren’t reported correctly, agents can end up stuck between landlords and tenants over who’s liable for the bill.
💡 Solutions:
- Stay informed with Ofgem’s latest energy price cap updates so you can clearly explain cost changes to landlords and tenants and make sure you have clear terms in your tenancy agreement for utility responsibilities.
- Offer tenants peace of mind with an easy bills service like One Utility Bill. Fixed tariffs remove surprises, while variable tariffs come with clear notice of any changes
- To cut admin and avoid disputes, Notify automatically updates suppliers on move-ins, move-outs and voids. Add ‘Care Of’ details to ensure bills reach the right person, at the right address — saving time, reducing stress, and earning commission too 👀
👉 Learn more about One Utility Bill
💪 Challenge: Contacting every utility supplier for every property is a huge time sink. Wait times with suppliers are unpredictable, and not the most productive way to spend your time. The more properties you manage, the bigger this admin burden becomes.
💡 Solution: Save time with a service that notifies suppliers so you don’t have to. Enter tenant details once for every move in and move out, and the One Utility Bill team will notify suppliers. Sounds good? Our Notify service does exactly this for thousands of agents, saving an average of 56* hours a month. It’s the best-rated utility service on Kerfuffle
*Based on an agent submitting 20 properties per month
💪 Challenge: End-of-tenancy bill disputes and incorrect meter readings can delay deposit returns and create unnecessary stress.
💡 Solution:
Take clear, time-stamped photos of meter readings at check-in and check-out to provide proof and resolve disputes faster.
To cut admin further, Notify keeps councils and utility suppliers updated, helping ensure accurate readings, accurate bills, and a smoother end-of-tenancy process.
👉 See How letting agents can avoid utility disputes with meter readings Blog post
💪 Challenge: Fast, reliable internet is now essential for many tenants, especially with remote work on the rise. Tenants often want to know broadband options before committing, but availability varies by location and agents don’t always have the details.
💡 Solution:
- Check broadband availability ahead of viewings using free online tools to give tenants instant clarity and show you’re proactive.
- To go further, Notify from One Utility Bill offers tenants a simple bills package with broadband from top UK providers, including exclusive deals and super-fast speeds. Helping tenants get online quickly and making life easier for agents.
👉 See Ofcom's broadband availability checker
💪 Challenge: Managing multiple supplier accounts for each property is time-consuming, and missed updates can lead to delays and frustration for landlords and tenants.
💡 Solution: Integrate Notify with leading CRMs like Acquaint, Reapit, SME Professional, Street.co.uk, Apex 27 & MRI to automatically track move-ins and move-outs. Keeping records accurate and cutting admin before it becomes a headache.
👉 See 5 ways CRM systems help Letting Agents work smarter (not harder) blog
Managing utilities in 2025 doesn’t have to slow you down. Notify automates registrations for agents, while One Utility Bill keeps billing simple for tenants.
Save time, reduce disputes, and deliver a better tenant experience - with less admin.
Want to learn more? Book a demo below 👇