Virgin Media Business Broadband Activation Charges*

There are no activation charges for this service.

Virgin Media Business Broadband Installation Charge*

There are no installation charges for this service.

Virgin Media Business Broadband & Media Activation Charges*

There are no activation charges for this service.

Sky Business Broadband Installation Charges*

There are no activation charges for this service.

Sky Business Media Installation Charges*

There are no activation charges for this service.

Cuckoo Activation Charges

Rolling Contract Setup Cost: £60

Fixed Contract Setup Cost: £0.00

Cuckoo Other Charges

Early Termination Cost: £60 (This is only relevant if you leave within the minimum term of our 12 month plan)

Broadband router not returned or returned damaged: £50 (If you we (a) send you a replacement router or (b) cancel your Contract, we may request that you return the Router to us using the pre-paid returns envelope that we will provide you with. We will accept proof of postage as proof that you have sent us the Router. If we do not receive the Router back within 30 days from the date that we (a) are notified of the fault or (b) cease to provide you with the Service, we may charge you for the cost of Router.)

Customer returns working router on grounds of fault: £15 (Occurs when a customer returns a router on the grounds of it being faulty, but subsequent checks find the router to be functioning correctly. Charge is not incurred if customer is returning router as part of leaving Cuckoo.)

Cuckoo Engineer Charges

Openreach engineer required for initial installation: £60 (An engineer installation of this form ('managed install') is rare, and you will be notified in advance if this is the case)

Openreach engineer call out charge - first hour of visit (Weekdays 8am - 6pm): £80 (Most of the time, if there's a genuine network problem, any engineer costs will be covered between Cuckoo and Openreach. However, you will be charged if: (a) The fault is beyond the network termination equipment (i.e. there is a fault at your Premises and not a fault with the Service provision to the master socket at the Premises); (b) The fault is caused by the customer’s act or omission; (c)The fault is caused by the customer’s own equipment; (d) No fault is found)

Openreach engineer call out charge - additional hours (Weekdays 8am - 6pm): £50

Missed Engineer Appointment: £80 (Missed appointment charges may be applicable where the customer is not present at the agreed appointment time and/or the engineer cannot access the property (even if the customer is present))

Late Payment Fee

As part of this agreement, customers must pay their monthly payment to Us as it falls due. Failure to adhere, may result in Us charging a £25.00 late payment fee, per late payment, that will be raised as an Additional Charge to You.

Late Payment Interest

If You owe Us a debt for a period of time, We may also add interest to the debt at a rate of 3% above the Barclays base rate.

Broadband Missed Appointment

The Suppliers may raise additional charges for missing a scheduled appointment. If this happens, We will pass the Cost to You via an Additional Charge.

Rebel Energy Early Exit Fee

 An exit fee of £60.00 per fuel may be applied if supply leaves Rebel mid term and there isn’t a change of tenancy.