A Guide to Moving Home with Virgin Media TV & Broadband Transfers

Quick links:

• Looking to simplify the process? 
• If you want Virgin Media in your new home
• If you don’t want Virgin Media, or they don’t cover your new address
• Leaving Virgin Media?
• Existing customer transferring service
• New customer
• Virgin Media moving fees explained 
• Tailored moving advice for homeowners & renters 
  • Virgin Media considerations for first-time buyers
  • Virgin Media considerations for renters
• FAQs about moving with Virgin Media
• Save time and get online

In the chaos of moving, the thought of relaxing with your favourite show in your new home can help keep you going. For Virgin Media customers, there are a few key steps you can take to make the moving process as easy as possible.  

Virgin Media serves around 60% of UK households, so it’s a popular choice for homeowners and tenants who want superfast broadband and access to their favourite channels. 

Setting up TV and broadband can be tricky, especially when relocating to a completely new area. There’s a high demand for engineers, meaning you might have to wait a few weeks for broadband installation, and you might need to navigate cancellation or transfer clauses in your existing contract.

This guide covers the Virgin Media moving home process, including the transfer of contracts, setting up a new account, and selecting the right package for you. 

Looking to simplify the process? 

Bundle your Virgin Media broadband with the rest of your utilities into a single monthly payment with One Utility Bill. Get a quote in about three minutes to create your custom bills package, or keep reading to learn how to handle your house move with Virgin Media on your own.

Virgin Media is a popular choice for people who want super-fast broadband, a wide range of channels, and excellent customer service support. They have a straightforward process in place to make it easy to get connected as quickly as possible in your new homes.  

This guide is helpful for people in these positions:

1. Existing customer: You’re already a Virgin Media customer, moving to a new home and hoping to stay with the supplier.
2. New customer: You’re with another broadband provider and want Virgin Media in your new place.
3. Leaving customer: You’re leaving Virgin Media for another supplier in your new area.

If you want Virgin Media in your new home:

The first thing you should do is check the Virgin Media coverage at your new address. You can do this with Virgin Media’s postcode checker. 

If you don’t want Virgin Media, or they don’t cover your new address:

Use OfCom’s broadband availability checker to find out who covers your new area. 

If you’re moving to an area that Virgin Media doesn’t serve, or want to leave the provider for another reason, check your contract for the cancellation policy. Virgin Media needs a minimum of 30 days’ notice to cancel TV and broadband, and there may be fees if you cancel before the end of the minimum contract period. You can find out more about leaving Virgin Media on their website. 

Once you’ve sorted out the cancellation process, you can choose another provider. Not sure where to start? Read our guide to setting up broadband. Or, save the hassle and get a One Utility Bill quote to create your own custom bills package, including Virgin Media, Sky or BT broadband. 

If you’re already a Virgin Media customer and want to move your service to your new home, here’s how the moving process works:

1. Check coverage in your new area: Use Virgin Media’s postcode checker to find out coverage and speed information.
2. Tell Virgin Media your moving dates: Contact Virgin Media directly to kick-start the setup process and provide them with all the relevant information for a smooth move.
3. Stick or switch? Confirm whether you will stay on your existing package or switch to a new one. 
4. Prepare for setup: If you need an engineer visit, make sure access is clear throughout your home. If you’re self-installing, consider where you’ll place your hub to avoid interference from other devices. 

Here are some key considerations for existing Virgin Media customers moving house:

• Charges: Virgin Media charges £25 to move services to a new address and £35 if you’re changing packages. Click the link to read more about charges and fees with Virgin Media.
• Changeover period: You should leave at least one day between disconnecting and activating your services in your new place.
• QuickStart self-install: Some properties will be set up and ready for you to make the switch. Virgin Media will provide any new hardware and a self-installation guide.
• Engineer installation: Your new address may need an engineer visit, which you should book in advance to avoid being delayed by the waiting period of between 7-14 days.
• Take your kit: Be sure to pack your TV box and router when moving house. 

If you’re a brand-new customer coming to Virgin Media for TV and broadband. Here’s how it works:

1. Check coverage: Use Virgin Media’s postcode checker tool to find out if they cover your area and what speeds are available. 
2. Choose a package: Decide if you want TV and broadband or just the latter, and search the deals to find the best for your budget. 
3. Locate plug sockets and ports: Virgin Media will likely ask about the current socket situation in your new property, so make a note of their location for when you contact Virgin Media about your setup.
4. Book your installation: Depending on your new home’s setup, you may be able to self-install your router and TV box, or you may need to book an engineer visit (typical wait time 7-14 days).
5. Test your connection: Make sure your service is working properly!

For new customers, setting up TV and broadband is just one task on a lengthy list during your house move. Reduce the hassle of moving and simplify your bills with a One Utility Bill package. 

Combine your choice of utilities, including gas, electricity, water, broadband, and even a TV Licence, all in one easy monthly payment. The team handles the setup with suppliers for you and act as a single point of contact, so you can focus on everything else you need to get sorted.  

Here’s a summary of the key costs and fees associated with Virgin Media setup:

• Cancellation fees: If you’re still within the minimum contract period and are moving somewhere Virgin Media service is unavailable, you may be liable for these charges. Check your contract and speak to Virgin Media’s customer service team about any fees for cancelling your contract.
• Moving house fees: There is a £25 transfer charge to move home.
• Changing package fee: Moving to a new package? This fee is £35.
• Equipment fees: Virgin Media typically provides all necessary equipment for free, however, if you fail to return the hardware when your contract ends, you may be charged a fee, with amounts varying by model (e.g., up to £50 for Hub 3, up to £75 for Hub 4 and Hub 5, and up to £85 for Hub 5x).

We’ve covered the full Virgin Media setup process, including checking coverage and fees. What about if you’re a first-time buyer? Or moving into a rental property? We’ve got a few factors to consider in both scenarios…

👉 Virgin Media considerations for first-time buyers

• Get your dates in order: Try to organise your Virgin Media activation date with your completion date to avoid any gap in service.
• Check the infrastructure: As soon as you have access to your new home, check which (if any) Virgin Media sockets and ports are already in place.
• Be mindful of wait time: Engineer appointments can often be up to three weeks away. Self-installation is much quicker, but isn’t available in every home. 
• Keep an eye on your budget: Set a budget for all utilities, to see how much you’ll be paying every month. Broadband and TV is one of the only utilities with a lot of different options when it comes to price.  A One Utility Bill package can make this process easier by putting broadband, energy, water, TV licence and TV package into one easy monthly payment, making budgeting much easier.  

👉 Virgin Media considerations for renters

• Who’s responsible?: Most renters are responsible for paying their own utility bills, including broadband. It’s still a good idea to check with your landlord to confirm what you're expected to pay. For example, if you live in an HMO, broadband may be included in your rent. In this case, you won’t be able to choose who provides your TV or internet service.
• Engineer visits: If you need an engineer visit, you’ll need to get written permission from your landlord before any changes are made to the property. This is usually not a problem; it’s in the landlord’s interests to have good broadband options at their property.
• Contract length: It might be cheaper to sign a broadband contract that’s longer than your rental agreement, but if you choose to move after six months, for example, you might need to pay an early exit fee.
• Student offers: Explore student savings with Virgin Media to take advantage of lower costs and shorter contracts.

For both renters and first-time buyers, a bills package can help reduce stress and make budgeting easier by bundling your utilities, including TV and broadband, into a single monthly payment. 

One Utility Bill manages setup for you, including installation appointments. This takes a lot of bills faff off your to-do list.

Save time and get online

One Utility Bill makes setting up your Virgin Media TV and broadband at a new address easier and quicker.  Create a bills package with your choice of broadband (Virgin Media, Sky, or BT) and the team will handle setup, organise engineer appointments (if needed) and your other utilities can be bundled into one easy monthly payment too. 

 Get a quote in about three minutes to start creating a bills package, including broadband.