Just over 12 months ago One Utility Bill decided to start actively seeking out reviews on Trustpilot, ensuring we capture our customer feedback at all stages of their One Utility Bill journey. Trustpilot is an online review system which allows customers to quickly and conveniently review our service online at the click of a button. 

“The process was straight-forward and the customer personnel who handled the transaction was simply excellent.”

Receiving feedback from customers on their experience with us across the United Kingdom is invaluable in enabling our business and people to continually improve services and operations. One Utility Bill’s Customer Support Manager, Rosie Cluff, says “The Customer Support team really appreciate the feedback we receive from our tenants. Whether it be constructive advice as to how to improve our processes or rewarding a job done fantastically! We take such pride in what we do that it really makes our day when customers take the time to think of us.”

One Utility Bill is delighted to have received our 200th review with an average score of 8.6/10. We encourage all customers to review us and are grateful for the comments we receive.